Frequently asked questions

Your files are ready the moment your payment is confirmed. You'll find the download button on the order confirmation page, in your receipt email and — if you have an account — under Account → Downloads. Nothing is posted; everything we sell is a digital file.

No. You can check out as a guest and download from the link in your email. If you later create an account with the same email address, your past orders appear in your library automatically.

Check your spam, junk or "Promotions" folder first and search for "CSC Digitizing". If it's not there, sign in with the email you used at checkout, or contact us with your order number and we'll resend it.

Yes. Purchases stay in your account library, so you can download them again if you change computers or lose a USB stick. If we improve a design, the newest version is the one you download.

Card, PayPal and Shop Pay where shown at checkout. All payments are handled by the payment provider — we never see or store your card number.

Newsletter subscribers get a welcome code for their first order, and we run deals on selected designs and bundles. Gift cards are available too and can be used against any order.

Most designs include PES, DST, JEF, EXP, VP3, HUS and XXX. The exact list is shown on every product page under "Formats" — please check it before buying.

• Brother, Babylock, Deco — PES
• Janome, Elna, Kenmore — JEF
• Bernina, Melco — EXP
• Husqvarna Viking, Pfaff — VP3 or HUS
• Singer — XXX
• Tajima and most commercial / multi-needle machines — DST

Not sure? Look at the files your machine already reads, or ask us with your machine model.

Each design is listed with every size included in the download, measured in millimetres and inches. One purchase gives you all listed sizes — you don't pay per size.

Small changes of about 10% up or down are usually fine in embroidery software. Bigger changes alter stitch density and can cause puckering or gaps, so choose the size closest to what you need. If you need a size we don't offer, ask us — we can often digitize it properly.

Yes, with your embroidery software. Turn off automatic "optimise" or "auto-density" settings while converting so the stitch data stays as we digitized it. If your format is missing, tell us and we'll add it for you.

No. You only need a machine that reads one of the included formats and a way to transfer the file (USB stick, cable, Wi-Fi app). Software is only needed if you want to edit, combine or resize designs.

Windows: right-click → Extract All. Mac: double-click. iPhone/iPad: open it in the Files app and tap it. Android: Files by Google → tap → Extract. Then copy the file for your machine's format. Full steps are in our unzip guide.

Usually the file is still inside the ZIP, or the machine is looking at the wrong format. Unzip first, copy only your format, and keep file names short with no special characters. Also check that the design size fits inside your hoop's sewing field. Still stuck? Open a ticket and we'll help.

Machines show their own default palette. Use the colour chart included in the download and change the thread colours as you stitch — the design itself isn't affected.

This almost always comes down to stabilizer and hooping. Use cut-away on stretchy fabrics, hoop the fabric drum-tight without stretching it, and use a fresh needle. See our stitching troubleshooting guide for a full checklist.

Yes — we recommend a test stitch on a scrap of the same fabric and stabilizer before stitching on a finished garment. Every fabric behaves a little differently.

Yes. You may stitch our designs on finished items and sell those items — at markets, online, or as a small business. See the design licence for the details.

No. The embroidery files themselves may not be shared, resold, traded, uploaded to groups or included in other design packs, whether original or edited.

No. Our licence covers machine embroidery only. Image previews and mock-ups may not be used as print or cut files.

Yes. Upload your artwork, tell us the size, fabric and placement, and we'll send a quote with the price, delivery estimate and included revisions before any work starts.

Most logos are delivered within the time stated on your quote. A rush date is only confirmed once it appears on your accepted quote.

Yes. You get a labelled preview — "Simulation" for a software rendering or "Sew-out" for a real stitched photo — and you approve it or ask for a revision before final files are released.

You may use the digitized file freely for your own artwork and business. You confirm you have the right to use the artwork you send us.

Because files are delivered instantly, ready-made designs can't be returned once downloaded. If a file is faulty and we can't fix it, we'll refund you. Read the full refund policy.

Open a ticket from the help centre, or email info@campusstitchco.com. We reply within 1–2 working days, usually sooner.

Yes — grab a free sample to test our quality on your machine, and subscribe to the newsletter for occasional freebies.