Refunds & right of withdrawal

Our designs are digital content delivered immediately. At checkout you ask us to start delivery straight away and confirm you know that you lose the 14-day right of withdrawal once the download is available (EU Consumer Rights Directive, Art. 16(m)). Until you download, you can cancel and get a full refund.

If a file is faulty, won't open in a format we list, or doesn't match its description, contact us within 30 days. We'll fix it, send a corrected file or refund you. This doesn't affect your legal rights.

Tell us before downloading and we'll swap or refund it. If you've downloaded a design by mistake, contact us anyway — we'll look at each case fairly, for example by adding a missing format.

If you accidentally bought the same design twice, we'll refund the duplicate.

You can cancel free of charge before work starts. Once you ask us to begin, you agree the service starts within the withdrawal period; if you cancel during the work you pay only for the part already done. Your quote states the included revisions, and we'll keep adjusting the agreed design within that scope until it stitches as agreed.

Gift card balances used on a cancelled or refunded order are restored to the card.

Open a ticket from your order page or email info@campusstitchco.com with your order number. Approved refunds go back to the original payment method, usually within 5–10 working days.